If their business practices are legal, they seem at least highly deceptive, tricky, and unethical (to me). In meantime, I can tell you that, based on this experience (on its own and in comparison with every other company I have ever done business with), I consider MindJet a scam company. Tune in later to see how the story ends, if they refund me on their own or I have to dispute the charge with Mastercard (I’ve already met the requirements to dispute the charge and am just waiting to see what they will do). I’m still dealing with this MindJet issue, gathering info for a detailed blog post with screenshots.
MINDMANAGER OPEN SOURCE HOW TO
What they don’t tell you is that this is really a subscription for paid support, with the first year free, and that they will bill you annually starting next year unless you: (1) figure this out, (2) figure out how to opt out, and (3) do it in time. The other part of their scam (that's what I call this kind of business practice) is that when you buy the product they throw in a “free” year of support. That is not true (at least not on the invoice I have, nor anywhere on "my" account on their website). One of the fields was “Customer Number,” which it says is listed on your invoice. On the form it said all fields must be completed or else no refund. When I requested my refund, Christian at MindJet effectively denied the request (in my opinion) and told me I would have to download a form, swear on it, sign it, and fax it to an international number. Therefore, I emailed the company to request my refund. I purchased the software, tried it, determined that it did not meet my needs, to put it nicely, and certainly was not something that was worth any money. I was emailed back by Christian Walter, who said they offered a 30-day money back guarantee.
MINDMANAGER OPEN SOURCE SOFTWARE
BTW, the open-source programs are better, as one might expect.īefore purchasing the software (to test) I contacted the company to ask about the software itself, as well as their refund policy. Speaking of scams and scam companies, I’m dealing with a company named MindJet, which makes a mind mapping program called MindManager, which I wanted to test against the open-source programs.
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